2StreamTV Frequently Asked Questions (FAQ)

  • What devices are compatible with your services?
    Our services work on Firestick, Fire TV, Android boxes, Smart TVs, smartphones, tablets, and web browsers.
  • How do I install the service on my device?
    We’ll send install instructions via email. Firesticks from us come fully set up.
  • Do you offer setup assistance?
    Yes, guides and support during business hours are available.
  • Can I use the service on multiple devices?
    Yes, but simultaneous streams depend on your subscription’s number of connections.
  • What are the differences between your 7 service packages?
    Each has different content/features. Lineups can change without notice.
  • Which package is best for me?
    Let us know what you watch (e.g., sports, movies), and we’ll recommend the best fit.
  • Can I switch between services after purchase?
    Subscriptions are non-transferable/non-refundable. You must place a new order to switch.
  • Are channels or content guaranteed to stay the same?
    No. Channels and content may change at any time without notice.
  • How do I subscribe and make a payment?
    Submit a request form. You’ll get an invoice within 2 business days.
  • Do you offer autopay?
    Yes. Choose autopay during checkout to avoid service interruptions.
  • What happens if I’m double charged?
    Double charges may happen if autopay + manual payment is made. We do not issue refunds. Contact us before paying if unsure.
  • How do I cancel or renew my subscription?
    Email us to cancel. To renew, just pay your next invoice when it’s sent.
  • Can I upgrade or downgrade my service?
    Wait for your subscription to expire before switching. Changing mid-plan resets your term with no credit for unused time.
  • What happens if I purchase the wrong package?
    All sales are final. Contact us before paying if you’re unsure.
  • Can I transfer my subscription to another device?
    Yes. You can use your subscription on supported devices, but only the number of streams allowed by your plan can run at once.
  • What’s included with the Firestick purchase?
    Devices are cleaned, configured, and loaded with necessary apps. Subscriptions must be purchased separately.
  • What should I do if the service stops working?
    Follow the steps in your welcome email. If issues continue, contact us during business hours on Telegram.
  • Do you guarantee 100% uptime?
    No. Content may change or go down without notice.
  • Will I receive a refund for downtime?
    No. We do not offer refunds or extensions for outages or interruptions.
  • Do you offer refunds or prorated credits?
    No. All services are non-refundable.
  • Can I cancel at any time?
    Yes, but you will not receive a refund for any unused time.
  • How long does order processing take?
    Up to 2 business days. Orders are processed Mon–Fri, 9:00 AM – 5:00 PM EST.
  • When is customer support available?
    Monday–Friday, 9:00 AM – 5:00 PM EST. Closed on weekends and holidays.
  • Do you offer live TV, movies, or both?
    Yes. Most packages include live TV, movies, and on-demand content.
  • Why did a channel disappear?
    Channel availability may change at any time. We cannot guarantee any specific channel will remain available.
  • How do I protect my account?
    Do not share your login. We only verify accounts via the registered email.
  • Can I change my login credentials?
    Most credentials are fixed. Contact us if you believe your account was compromised.

💼 Service Packages

  • Each package offers different types of content and features. We do not provide a detailed channel lineup, as channel availability may change at any time without notice.

  • It depends on your content preferences. Let us know what you enjoy watching (e.g., sports, movies, international channels), and we’ll help you choose the most suitable package.

  • Subscriptions are non-transferable and non-refundable. If you'd like to switch to a different package, a new order must be placed. We recommend starting with a short-term package before committing to a longer-term plan to ensure it's the right fit for you.

  • No. Channel offerings and available content may change at any time without prior notice. We aim to maintain a stable experience, but we cannot guarantee access to specific channels or content.

💳 Billing & Payments

  • After you complete the request form on our website, please allow up to two business days to receive an invoice. Once received, you can choose to make a one-time payment or enable autopay for future renewals.

  • Yes. Autopay is available at checkout when you pay the invoice. If selected, payments will be processed automatically 5–7 days before your subscription’s expiration date to help prevent service interruptions.

  • If you are enrolled in autopay and also submit a manual payment, a duplicate charge may occur. We do not issue refunds for double payments, so please confirm your autopay status by emailing us at 2streamtv.adm@gmail.com before making any manual payments.

  • You can cancel your subscription at any time before your expiration date by emailing us at 2streamtv.adm@gmail.com. To renew, simply complete payment using the invoice we send near your renewal period.

🔄 Subscription Management

  • We recommend waiting for your current subscription to expire before switching packages. If you change your package mid-subscription, your service period will reset and any unused time will be forfeited. Contact us by email if you have questions about switching.

  • All sales are final. If you're unsure about your selection, please email us at 2StreamTV.adm@gmail.com before making a payment to confirm you're ordering the correct package.

  • Yes, you can use your subscription on different supported devices. However, the number of devices that can stream simultaneously depends on the number of connections included in your plan.

📦 Firestick & Setup

  • Our Firesticks are professionally cleaned, configured, and preloaded with the apps required to use our services. Please note: the service subscription is not included and must be purchased separately.

📉 Troubleshooting & Reliability

  • Please refer to the troubleshooting steps included in your welcome email. If you’ve followed all the steps and still experience issues, contact us via our Telegram support group during business hours for further assistance.

  • While we strive to offer excellent and consistent service, 100% uptime is not guaranteed. Channel lineups are subject to change without notice, and we are not responsible for the content delivered through our services.

  • No. We do not offer refunds or service extensions for interruptions, outages, or third-party issues.

❌ Refund & Cancellation Policy

  • No. All services are non-refundable and are not eligible for prorated credits if canceled early.

  • Yes, you may cancel at any time, but no refunds or credits will be issued for any unused days.

🕐 Processing & Support Hours

  • After submitting your request form, please allow up to two full business days for processing. Orders are processed Monday through Friday between 9:00 a.m. and 5:00 p.m. EST. We are closed on weekends and holidays.

  • Our support team is available during the following hours:
    Monday–Friday, 9:00 a.m. – 5:00 p.m. EST
    Support is not available on weekends or public holidays.

📡 Content & Channel Info

  • Yes. Most packages include a combination of live TV, movies, and on-demand content. Content availability may vary depending on the package.

  • Channel availability is subject to change at any time. We do not control third-party content and cannot guarantee the continued availability of any specific channel.

🔒 Account & Security

  • Do not share your login details with others. For your security, we verify accounts only through the registered email address. We will only discuss account-related information with the account holder who contacts us directly from the registered email.

  • In most cases, credentials are fixed to your service. If you believe your credentials have been compromised, contact us. We can assist with password changes where applicable.