Frequently Asked Questions (FAQ)

🔧 General Setup & Compatibility

  • Our services work on most major streaming platforms, including Amazon Firestick, Fire TV, Android TV boxes, Android-based Smart TVs, smartphones, tablets, and web browsers. If you’re unsure whether your device is compatible, feel free to contact us.

  • Once your subscription is active, we’ll send detailed installation instructions to your email. If you purchased a Firestick from us, it will come fully set up and ready to use.

  • Yes! Installation guides are provided, and support is available during our business hours to assist you as needed.

  • Yes, you can use your subscription on multiple supported devices. However, the number of simultaneous streams depends on how many connections your subscription includes. For example, if you have a one-connection plan, you can log in from any supported device, but only one device can stream at a time.

💼 Service Packages

  • Each package offers different types of content and features. We do not provide a detailed channel lineup, as channel availability may change at any time without notice.

  • It depends on your content preferences. Let us know what you enjoy watching (e.g., sports, movies, international channels), and we’ll help you choose the most suitable package.

  • Subscriptions are non-transferable and non-refundable. If you'd like to switch to a different package, a new order must be placed. We recommend starting with a short-term package before committing to a longer-term plan to ensure it's the right fit for you.

  • No. Channel offerings and available content may change at any time without prior notice. We aim to maintain a stable experience, but we cannot guarantee access to specific channels or content.

💳 Billing & Payments

  • After you complete the request form on our website, please allow up to two business days to receive an invoice. Once received, you can choose to make a one-time payment or enable autopay for future renewals.

  • Yes. Autopay is available at checkout when you pay the invoice. If selected, payments will be processed automatically 5–7 days before your subscription’s expiration date to help prevent service interruptions.

  • If you are enrolled in autopay and also submit a manual payment, a duplicate charge may occur. We do not issue refunds for double payments, so please confirm your autopay status by emailing us at 2streamtv.adm@gmail.com before making any manual payments.

  • You can cancel your subscription at any time before your expiration date by emailing us at 2streamtv.adm@gmail.com. To renew, simply complete payment using the invoice we send near your renewal period.

🔄 Subscription Management

  • We recommend waiting for your current subscription to expire before switching packages. If you change your package mid-subscription, your service period will reset and any unused time will be forfeited. Contact us by email if you have questions about switching.

  • All sales are final. If you're unsure about your selection, please email us at 2StreamTV.adm@gmail.com before making a payment to confirm you're ordering the correct package.

  • Yes, you can use your subscription on different supported devices. However, the number of devices that can stream simultaneously depends on the number of connections included in your plan.

📦 Firestick & Setup

  • Our Firesticks are professionally cleaned, configured, and preloaded with the apps required to use our services. Please note: the service subscription is not included and must be purchased separately.

📉 Troubleshooting & Reliability

  • Please refer to the troubleshooting steps included in your welcome email. If you’ve followed all the steps and still experience issues, contact us via our Telegram support group during business hours for further assistance.

  • While we strive to offer excellent and consistent service, 100% uptime is not guaranteed. Channel lineups are subject to change without notice, and we are not responsible for the content delivered through our services.

  • No. We do not offer refunds or service extensions for interruptions, outages, or third-party issues.

❌ Refund & Cancellation Policy

  • No. All services are non-refundable and are not eligible for prorated credits if canceled early.

  • Yes, you may cancel at any time, but no refunds or credits will be issued for any unused days.

🕐 Processing & Support Hours

  • After submitting your request form, please allow up to two full business days for processing. Orders are processed Monday through Friday between 9:00 a.m. and 5:00 p.m. EST. We are closed on weekends and holidays.

  • Our support team is available during the following hours:
    Monday–Friday, 9:00 a.m. – 5:00 p.m. EST
    Support is not available on weekends or public holidays.

📡 Content & Channel Info

  • Yes. Most packages include a combination of live TV, movies, and on-demand content. Content availability may vary depending on the package.

  • Channel availability is subject to change at any time. We do not control third-party content and cannot guarantee the continued availability of any specific channel.

🔒 Account & Security

  • Do not share your login details with others. For your security, we verify accounts only through the registered email address. We will only discuss account-related information with the account holder who contacts us directly from the registered email.

  • In most cases, credentials are fixed to your service. If you believe your credentials have been compromised, contact us. We can assist with password changes where applicable.