📧 Account Management

Forgot login details or have account questions?

  • 📩 Email: 2streamtv.adm@gmail.com

  • ✅ Use the same email you used at purchase

  • 🕘 Business Hours: Monday–Friday, 9 a.m.–5 p.m. EST

  • ❌ Closed on weekends and holidays

🔁 Weekly Maintenance

Perform this routine once per week—even if you aren’t experiencing issues.

🔧 Device Preparation

  1. Go to Settings > Apps

  2. Select the 2StreamTV app

  3. Tap Force Stop, then Clear Cache (⚠️ Do NOT Clear Data)

  4. Power off the device

🌐 Network Reset

  1. Unplug modem and router

  2. Wait 1–5 minutes

  3. Plug in the modem and let it fully start

  4. Plug in the router and wait for full connection

  5. Power on your device(s)

  6. Open the IPTV app

📶 Buffering Solutions

Step 1: Speed Test

  • Open the 2StreamTV app

  • Go to Settings > Speed Test

  • Ideal ping: Under 40ms

Step 2: Optimize Your Network

  • Use 5GHz Wi-Fi if close to router

  • Use 2.4GHz if you’re farther away

  • Keep device near router

  • Disconnect unused devices

  • Use Ethernet for best stability

Step 3: Use a VPN (If Needed)

  • If you’re being throttled or on a data cap, a VPN may improve performance

  • Request a Free 2-Day VPN Trial »

🔧 Device-Specific Tips

🔄 Restart Firestick

  1. Press the Home button

  2. Go to Settings > My Fire TV > Restart

🧼 Clear Cache on Firestick

  1. Go to Settings > Applications > Manage Installed Applications

  2. Select 2StreamTV

  3. Tap Clear Cache (⚠️ not Clear Data)

🧹 Free Up Storage

  • Remove unused apps until you have at least 1GB available

🗑️ Delete Files from Downloader App

  1. Open Downloader > Files

  2. Hold the middle button on an unused file

  3. Select Delete

  4. Repeat as needed

🔒 Block Unwanted Channels

  1. Open the 2StreamTV app

  2. Go to Settings > Parental Controls

  3. Lock channels you don’t watch

🎬 Video & Audio Issues

VOD Not Working?

  • Go to 2StreamTV > Settings > Player Selection

  • Change to Built-in Player (Hardware/Software Decoder)

  • Clear cache and restart your device

Audio Not Syncing?

  • Go to 2StreamTV > Settings > Stream Format

  • Select HLS (.m3u8)

Invalid URL / Expired Error?

  • Check your username/password

  • Delete any extra spaces before/after username

  • Remove all users, and log in with only one active account

  • If you get logged out, delete the user and re-enter your info

  • If you've recently installed a new router, it may have built-in security features that block access to our service.
    To resolve this, disable the router’s security settings (such as firewall or advanced security), and you should be able to log in without issues.

  • If you've completed all troubleshooting steps and the service still isn't working, it's likely that your internet provider is blocking access to our service. In this case, using a VPN is typically the solution. We offer a free 2-day VPN trial so you can verify if this resolves the issue.

📦 ONN Box Setup (Outside U.S.)

Requirements: Windows PC + VPN (e.g. NordVPN, Surfshark)

Steps:

  1. Connect to a U.S. server using UDP protocol

  2. Enable Mobile Hotspot on your PC

  3. Share your VPN connection through the hotspot

  4. Connect your ONN box to the PC’s Wi-Fi

  5. Complete setup, then switch back to normal Wi-Fi

🔐 VPN Setup

  1. Open Downloader app

  2. Enter code: 167088

  3. Install and open the VPN

  4. Connect to a U.S. server (UDP)

  5. Use it to bypass restrictions and improve stability

🌐 Router & ISP Solutions

🟣 T-Mobile

🟡 CenturyLink

🔵 Xfinity

  • Open the Xfinity app > Go to Security > Disable Advanced Security

🔵 AT&T

Method 1: Smart Home Manager App

Firewall > Security Options > Disable
Method 2:
App Preferences > Disable AT&T Internet Security
AT&T Fiber:
Log in to att.com > Turn off DNS Error Assist

🔴 Netgear

  • Open Nighthawk or Orbi App

  • Go to Settings > Security

  • Toggle Netgear Armor off

🟠 Spectrum (Charter)

  • Navigate to Security Shield Settings in your account

  • Toggle it off and confirm

📲 Installation Guides

🍎 Apple Devices (iPhone, iPad, Apple TV)

  1. Download IPTV Smarters: Get it here

  2. Choose “Login via XC API”

  3. Enter your:

    • Service Name: (e.g., Gold, Blue)

    • Username & Password

    • URL: from server list below

  4. Tap Add User

🤖 Android Devices

Option 1: Downloader App

  1. Install Downloader from Google Play

  2. Enable Unknown Sources

  3. Use code: 204390 or 278955

  4. Install and log in

Option 2: IPTV Purple Player Lite

  • Download from Google Play

  • Sign in with your credentials

🔗 Server URLs by Service Tier

🎥 Video Tutorial Library

📺 Firestick YouTube Tutorials

🔹 Move apps to front
🔹 Install Background Apps & Process List + Clear Cache/Force Stop All Apps
🔹 Delete Files from Downloader App

📱 2StreamTV Smarters App YouTube Tutorials

🔹 Run a Speed Test
🔹 Refresh Playlist
🔹 Fix Movies & Series Not Working
🔹 Master Search Feature
🔹 Block Unwanted Content
🔹 Fix Audio and Video Sync Issues
🔹 Refresh EPG Guide
🔹 Switch Users or Playlist
🔹 Add Favorites

📲 2StreamTV XCIPTV App YouTube Tutorials

🔹 Run a Speed Test
🔹 Refresh or Update Playlist
🔹 Fix Audio and Video Sync
🔹 Use Master Search
🔹 Change App Layout
🔹 Block Unwanted Content
🔹 Add Channels to Favorites

🆘 Support Contact

Need more help?